mins

CATEGORY: LEADS

The number of leads allocated to your account will depend on the number of deals you select in the dashboard that you have access to through your aggregator. The radius of postcode area (can be edited from your profile) you can service will also impact the number of leads you will receive. Navigate to ‘My Dashboard’ to select deals.
There is not a set number of leads that you’ll be allocated. Although we do not guarantee a specific number of leads, you can potentially receive unlimited leads (scroll down to ‘Is there a Rewards Program with HashChing?’ to learn more).

We would advise to first check if you have any overdue leads that need updating. Any flagged leads will tell our system to put a hold on your account for a period until you add a remark and limit you from receiving leads. Try to keep overdue flags at a minimum to almost none. Poor success rate will also reduce the number of leads our system will generate to your account.

By default, the system will flag your lead if it has been over 7 days since you last updated a remark. The best way to avoid this is to set a reminder with a date and time underneath the remark. The ‘set reminder’ option allows you to schedule a remark over 7 days.

As an example: You contacted the client on 1/09/2016. You set a reminder to contact client 2 weeks later on the 15/09/2016. The new lead goes from ‘new’ to ‘in progress’. By the 8/09/2016, the system will not flag your lead. Our system will generate new leads for you as this lead has not been flagged.


CATEGORY: CLIENT

Where a client has requested a call outside the 24 hours time frame, we require you to drop an email introduction with your credit guide to the client with a message that you will be in touch at the time specified by the client. Often client forgets about HashChing by the time you call them or enters incorrect date while filling the form on mobile. By dropping an email introduction or text to the client, the client has your information and can contact you before the specified time. We do require you to notify the system within 24 hours of the lead assignment that you have dropped an intro text or email to avoid the lead getting reassigned to a different broker.

Alternatively, you can simply specify your intentions with the lead in your remark before contacting the client within 24 hours of the lead assignment.

We advise you to be patient with clients. No answer by client could be due to temporary unavailability, the client being on holiday or other circumstances. Please inform our support team (support@hashching.com.au) if you are having difficulty contacting the client after 3 attempts in a week and we will be happy to provide you general tips and advice.

If you have confirmed that the number does not belong to the client, add a remark to inform us that the lead details were incorrect and close the lead as unsuccessful. We will then investigate the lead and mark a note on your account, updating our system about the reported lead so this does not impact your future leads and conversion rate.

When you receive a lead, there will be a ‘request documents’ button present. Once clicked, you can select any required documents needed from the client, including Fact Find. When the client sends through the documents, you will be notified and will be able to download the documents. For more details, please refer to page 4 of the Broker Quick Start Guide.

HashChing provides you secure access to the documents that you can download anytime from HashChing dashboard. All the documents are stored in an encrypted format and can only be accessed by you. HashChing Admin has the right to re-assign the documents to a different broker where the client has requested a different broker or your lead gets re-assigned.

Our system will automatically remind your client to send all documents to you until the lead status is 100% so that you do not have to chase them. You can check the status of documents by navigating to the status bar in the dashboard and by clicking ‘View Documents’.


CATEGORY: ABOUT MY SUBSCRIPTION

We currently have 100s of active brokers dealing with 40+ lenders on our platform.

Yes. You do not need permission from your aggregator to join our platform as the leads are generated by HashChing.

Please navigate to the Broker Sign Up page. Once you register, your details will be assessed. Please note that we only accept business email addresses. If your registration proceeds to the next stage, you will be sent a confirmation email with a Broker Referral Agreement. You will then need to electronically sign the agreement. Once the agreement is received, we will send out an invoice with details of your monthly prepayment to your business email address. Once we receive payment, your account activation will be completed with access to our dashboard where you will receive new leads.

To access our CRM dashboard and setup your complete profile on our website in the broker directory, brokers have the following options:

  • A quarterly in advance payment of $247.50 (inclusive of GST) to receive a 20% discount per quarter, or
  • A monthly prepayment of $99 (inclusive of GST).

We do charge an upfront commission of 0.2 per cent of the total loan amount on successful loan settlements only. We do not charge any trail commission or per lead.

Your subscription will be charged in advance every month from date of purchase. If we are unable to process the transaction, we will contact you and attempt to resolve the payment issue.

You will have full access to our platform, a full profile that will be accessible to consumers and can be reviewed by your clients, broker support and access to leads.

We provide the following services with your subscription:

  • Online and offline advertisement of your home loan deal and profile on HashChing and other partner platforms including social media by HashChing
  • Regular promotion of your business profile on HashChing to build awareness for your business. Please note that premium ad promotion on our website or email newsletter is not included and will be charged at an additional cost, if requested by you.
  • Verified badge allowing you to answer user questions on our website to build trust and generate leads
  • Secure log-in access to HashChing with complete profile page to upload your logo and business details
  • Access to custom CRM Dashboard for easy management of leads with regular reminders
  • Request consumer documents securely from HashChing dashboard with offline chat and SMS alerts
  • FREE unlimited access to customised HashChing Property Reports for your consumers
  • Access to Mortgage Broker Directory listing with profile details displayed

Good performance equals more qualified leads that you’ll get. We reward top brokers for their performance. There’s an opportunity to become a premium broker if you achieve a minimum 10% conversion and maintain 3 reviews of 4 stars or higher from at least 5 leads. Here are some handy tips:

  • Update leads regularly. There’s an option to set reminders to help you.
  • Try to keep flags at a minimum to almost none.
  • Provide great service and get your clients to review you!
  • Strive to offer and settle the best rates for your clients – they come first!